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Frequently Asked Questions

What is mediation?

Mediation is a voluntary, confidential, and flexible method of conflict resolution facilitated by impartial mediators. Mediation focuses on moving forward, helping participants to reach mutually agreeable solutions and to rebuild relationships.

What are the main steps in mediation?

The mediation process starts with an initial assessment. The mediator has a private conversation with each of the participants. If you both decide to proceed, a mediation time and place is agreed, you will be asked to sign a mediation agreement and to make payment. You may be asked by the mediator to provide additional information in advance of the mediation.

At the mediation, each person will have the opportunity to talk freely without being interrupted. The mediation is confidential and without prejudice, and nothing said in the mediation can be shared beyond that meeting.

Mediations can happen in joint meetings - also known as open sessions - or in private sessions. In the case of private sessions, the mediator will alternate between separate rooms to help the discussion continue.

The majority of mediations end with participants coming to an agreement after one day, which is written down and signed by the participants.

Why mediation?

Thanet County Court are having to wait over 456 days (15 months) for cases to complete the first stage. It is one of the most delayed courts in the country . Even if you secure a court date, can you afford to see the claim through?

If you can’t afford to take your case to court and you don’t want to wait 18 months to move things forward, mediation may be a good fit. Mediation has an extremely high success rate with 86% of all cases being settled.

What role does a mediator play?

The mediator is there to help conversation flow and progress towards a solution. Mediators are impartial and do not make judgements or take sides. All decisions made in a mediation lie in the hands of the participants.

Who can use mediation?

The mediator is there to help conversation flow and progress towards a solution. Mediators are impartial and do not make judgements or take sides. All decisions made in a mediation lie in the hands of the participants.

What if I decide I don’t want mediation anymore?

Mediation is a voluntary process. Everyone has to agree for the mediation to go ahead, and any participant can withdraw at any stage if they would like.

If I’m interested in mediation, what’s the first step?

The first step is to get in touch with a member of our team, either over the phone or email. We’ll schedule an introductory chat to see whether mediation is right for you. You can find our contact details below.

Contact us

Venue: in person at 60 Whitehall Road, The Corner, Ramsgate, Kent CT12 6DF or virtually by special arrangement

Email: info@broadstairsconsulting.com

+44 7473 623146

Insurance: details available upon request

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Christine Boswell

Business Administrator

Christine holds various Diplomas and Certificates and has a wealth of experience in both large and small companies. Her key skills and expertise are office management/administration, project management, organising events/conferences and teaching/training. She lives in Westgate-on-Sea and enjoys gardening, travelling, card/jewellery making, and volunteering. Her values in life are kindness and integrity and her motto is “inspiration is found in the development of others”.

Nadia Burrell

Nadia is an accredited mediator with the Society of Mediators and established Thanet Mediation Centre. In her work with Broadstairs Consulting, she works closely with organisations to get to the root of their problems and identify the road to resolution. With experience working in the charity, government, and corporate sectors, Nadia has mediated problems from every angle.

Leah Brown FRSA

Leah is an accredited mediator with the Society of Mediators, and the Founder and CEO of Broadstairs Consulting. During her career as a corporate M&A lawyer, Leah found her voice through creative expression. Having written a book on transformation and becoming a self-employed consultant, Leah felt compelled to establish a problem-solving business that helped leaders get to the bottom of business-critical issues.

Saphy

The Dog

Sapphira (“Saphy”) is our sassy micro dog. She keeps us all in check and her Cavapoo charm wins over everyone who meets her. Her favourite place is on a sandy beach chasing a ball. She’s partial to a coffee shop with a comfy sofa but prefers a wine bar or a five star hotel. Her adventures can be found on Instagram @saphythesplendiferous.

Nadia Burrell

Project Lead

Nadia is the Project Lead based in London. She works closely with organisations to get to the root of their problems and identify the road to resolution. She is also an accredited mediator. With experience working in the charity, government, and corporate sectors, Nadia has solved problems from every angle. Her favourite place in the world is Jemaa el-Fnaa in Marrakech, enjoying the sunset and eating street food.

Tom Brewster

Head of Operations

Prior to this role, Tom worked with teenagers for ten years in church settings. That work cultivated a passion for helping people grow, develop and explore. He loves to see people working well together, and enabling teams to thrive and achieve their full potential. He is also studying for an MA, and is the director of Joyful Noise, a song-writing and publishing business. His favourite place in the world is the Lake District.

Owen Rees-Jones

Head of Marketing

After initially training as an architect, Owen made the move into digital advertising. With nearly a decade of experience in content production, programmatic advertising and creative strategy, Owen is passionate about the power of creativity and seeing how it can transform businesses. He is also always up for a beer and a board game and his favourite place in the world is probably somewhere in Africa.

Leah Brown

Founder and CEO

After a career as a corporate M&A lawyer, Leah found her voice through creative expression. Having written a memoir on transformation and becoming a self-employed consultant, Leah felt compelled to establish a problem-solving business that helped leaders get to the bottom of business-critical issues. She has a heart for reconciliation and is a team-player. With a long and distinguished track-record of managing crises, and as an accredited mediator, she is a regular speaker on leadership, governance, transformation and authenticity. In her free time, she enjoys engaging with the community in Thanet, walking Saphy on the beach, and hosting dinners. Her favourite place in the world is where she grew up in the Yorkshire Dales.

Viola Kanu

Operations Coordinator

Viola is passionate about social justice and has 10 years of experience in social policy, community engagement and grassroots organisation. In her spare time, she enjoys investing in the futures of young people and spending time with her loved ones. She is an avid lover of tech and enjoys the finer things of life. Her favourite place to go to is the White Cliffs of Dover where she reflects, meditates and takes in the scenery.